Privacy Policy
Table of Contents
Privacy Policy
1 WHEN DOES THIS PRIVACY NOTICE APPLY?
This is a privacy policy (“Privacy Policy”) of Unibet. Unibet is subject to the Privacy Act 1988 (Cth) (the “Privacy Act”). In this Privacy Policy, a reference to the Australian Privacy Principles (“APPs”) mean the APPs contained in the Privacy Act. This Privacy Policy explains how we collect and process your personal information at Unibet through your membership and use of our websites, mobile apps and services (together, the “Websites”), and whenever we deal with you. It applies to, for instance:
- Your use of our services on any of Unibet’s Websites.
- The personalisation of your experience on our platforms
- The infrastructure that we need to offer our services.
This notice is not:
- Kindred’s Terms and Conditions, these will be a different document which you can find on our different brand webpages.
Cookie Notice: Our cookie notice can be found here. It describes how we use cookies and other trackers and how you can manage your cookie settings.
Unibet may review, change and update this Privacy Policy from time to time reflect our current practices and obligations.
We will publish our current Privacy Policy on our website at www.unibet.com.au and the changes will take effect at the time of publishing.
You should review this Privacy Policy regularly and remain familiar with its terms.
2 WHO ARE WE?
Unibet, is a trading name of Betchoice Corporation Pty Ltd, A.C.N 71 121 382 607, a company registered in Australia under the Corporations Act 2001 (Cth), and having its registered office at Level 9, 207 Kent Street, Sydney NSW 2000 (“Data Controller”) and is part of the Kindred Group.
Kindred Group is a leading online gambling operator comprising nine brands, including Unibet, Maria Casino, 32Red, Bingo.com, Casinohuone, Kolikkopelit, Highrolling, Vlad Cazino, and Ottokasino. We offer a range of products such as online casino, poker, bingo, and sports betting.
For the purposes of this Privacy Notice, "Kindred " refers to any company within the Kindred Group, duly registered under the relevant local laws. Kindred Group plc (“Kindred Group”) ensures that all our entities adhere to a consistent level of privacy protection.
This Privacy Policy applies to all companies and brands within the Kindred Group. We are committed to providing a consistent level of privacy protection across all our entities and brands, ensuring your personal information is handled with care and in compliance with Privacy Act, the APPs and any applicable data protection laws.
You can find more information on who we are at www.kindredgroup.com
3 HOW CAN YOU GET IN TOUCH?
There are various ways you can contact us.
For general queries do not hesitate to get in touch with our Customer Service team via phone, email or live chat - please see our Contact us page.
For general questions on this Privacy Policy, please contact our Data Protection Officer at dpo@kindredgroup.com
You can exercise your data subject rights by completing our Privacy Web form online. For further information on these rights, please see Section 10 of this notice.
4 DEFINITIONS OF CATEGORIES OF PERSONAL DATA
Please see the table below for detailed information regarding what personal data we process.
Category of personal data:
Contact Details
- Address
- Email address
- Phone number
- Other related contact information
Geolocation data
- Location data from your unit e.g., collected via cookies
- Log data (e.g., in connection with your use of our mobile application or when you visit our website)
- IP address
- Other related geolocation data
Financial data
- Information regarding credit card or other payment methods, including vouchers and account balance of your user account
- Transaction ID
- Date and time of payment
- Amount
- Name
- Credit card number and details
- Bank account number and financial institution account details
- Transaction status
- IP address
- Browser
- Type of device
- Pay and rewards
- Bank details
- Transactions
- Other related financial information
Special Category Data
- Data concerning health, such as information concerning gambling addiction or suspicions thereof
Background Data
- Background Checks (Criminal records, sanctioned Person, Politically Exposed Person, RCA, SIP)
Behaviour Data
- Information about subscription and purchases
- Online activity
- Gameplay
- Preferences
- Online behaviour
- Other related behaviour data
- Service Usage Information
Commercial Data
- Promotional bonus data
- Blocks
- Media partner data
- Other Related Commercial Data
Communications Data
- Chat
- Emails
- Phone
- Phone call recordings
- Other related Communication Data
Identification Data
- Name
- Surname
- DOB
- Gender
- Home address
- ID
- Passport, licence details and/or other identity verification information
- Passwords of your account
- Place of Residence/Registration/Birth
- Player Number/ID
- Username – now only email for logging in and internally we have user ID (number)
- Voice Data
- Personal identity number and/or coordination number (if specified)
- Membership number
- Other related Identification Data
- Signature
Publicly available data
- Images provided by you to us
- Social media and search engine data
- Publicly available registers
System & Equipment Usage Data
- Device type, name, number, ID
- IP address
- Type of phone / PC/ OS used
- Logs (Audit trail)
- Other relevant system & equipment Usage Data
5 WHAT PERSONAL DATA DO WE COLLECT, AND FOR WHAT PURPOSE?
Opening an account
Categories of personal data:
- Contact data
- System & Equipment Usage Data
- Background Data
- Identification data
- Financial data
- Geolocation data
- Equipment Usage Data
Legal Basis
Necessary to:
- process your application to become a customer of Unibet;
- operate your customer betting account and to provide services to you as a customer;
- manage service-related tasks such as password reminders and service messages (e.g., site maintenance)
- to send you newsletters and other communications that you ask to receive from us or that relate to the services we provide to you;
- to respond to enquiries and complaints from you and to establish, exercise or defend any legal claims;
- for market and business analysis and research;
- to develop new products and services and to tailor our services to suit your needs;
- to promote and market our products and services to you;
- to determine a customer’s liability to pay goods and services tax and other taxes where applicable; and
- to comply with Unibet’s legal and statutory obligations including in relation to customer identity verification and reporting obligations imposed by the Anti-Money Laundering and Counter Terrorism Act 2006 (Cth) (“AML/CTF Act”), the Northern Territory Racing and Wagering Commission’s Racing and Wagering Act 2024 (NT) and their applicable Code of Practices, our licensing obligations and other relevant Australian legislation related to racing and wagering.
Using the product
Categories of personal data:
- Behaviour Data
- Financial Data
Legal Basis
Necessary to comply with our legal obligations such as:
- applicable gambling regulations to register you in our systems and ensure eligibility for our services;
- goods and services tax and other taxes where applicable; and
- customer identity verification and reporting obligations imposed by the AML/CTF Act,
- Responsible service of online wagering obligations in accordance with the Northern Territory Racing and Wagering Commission’s Racing and Wagering Act 2024 (NT) and their applicable Code of Practices, our licensing obligations and other relevant Australian state and territories legislation related to racing and wagering; and
Service Administration
Categories of personal data:
- Behaviour Data
- Financial Data
Legal Basis
We collect and process this data to provide essential services such as password reminders, service messages (including site maintenance notifications, updates to our Privacy and Cookies Policies, and Terms and Conditions), and to inform you if your Kindred account has become inactive and inquire whether you would like to reactivate it before we close it.Financial administration
Categories of personal data:
- Financial Data
- Contact Data
- Identification Data
Legal Basis
Necessary to ensure compliance with legal obligations such as our bookkeeping obligations and managing any financial requests (withdrawal, deposit or refund).Direct Marketing
Categories of personal data:
- Behaviour Data
- Contact Data
- Geolocation data
Legal Basis
We collect this information and require your consent in order:
- to inform you about our products and/or services or about promotional activities and to offer you a tailored experience within the Website based on your interest(s);
- to send you newsletters and other communications that you ask to receive from us or that relate to the services we provide to you;
- to develop new products and services and to tailor our services to suit your needs;
- to promote and market our products and services to you; and
- for market and business analysis and research.
Customer Service Interaction
Categories of personal data:
- Financial Data
- Contact Data
- Identification Data
Legal Basis
The collecting and processing of this personal information is necessary to fulfil our legitimate interest of responding to your enquiries as effectively as possible and providing you with the assistance you need and to respond to enquiries and complaints from you.Call recordings for quality and training purposes
Categories of personal data:
- Contact Data
- Identification Data
Legal Basis
The collecting and processing of this personal information is necessary to provide you with the services that you have requested, ensure fair gaming with our customers and to handle any complaints and establish, exercise or defend disputes and litigations.To deter, prevent or detect the use of third-party software in peer-to-peer gambling
Categories of personal data:
- Behaviour Data
- Identification Data
Legal Basis
The collecting and processing of this personal data is necessary to ensure fair gaming with our customers, and allow us to take appropriate action in relation to suspected unlawful activity, fraud or misconduct or otherwise to ensure the safety and security of our services.To deter, prevent, or detect any activities conducted in breach of our Terms and Conditions
Categories of personal data:
- Behaviour Data
- Financial Data
- Identification Data
- Contact data
Legal Basis
The collecting and processing of this personal information is necessary to prevent and deter breaches of our Terms and Conditions, allow us to take appropriate action in relation to suspected unlawful activity, fraud or misconduct or otherwise to ensure the safety and security of our services.Location-Based Redirection and License Compliance
Categories of personal data:
- Geolocation data
Legal Basis
Compliance with legal obligations to:
- ensure our customers are redirected to the appropriate country site in adherence to our license conditions;
- allow us to co-operate with judicial process or a law enforcement agency, necessary to lessen or prevent unlawful activity or serious threats to individuals, public health or safety; and
- allow us to take appropriate action in relation to suspected unlawful activity, fraud or misconduct or otherwise to ensure the safety and security of our services.
Conducting a Sustainability Review
Categories of personal data:
- Background Data
- Behaviour Data
- Commercial data
- Communication Data
- Contact Data
- Financial Data
- Special Category Data
Legal Basis
To ensure that our customers have the funds to use our services safely, necessary to co-operate with judicial process or a law enforcement agency, necessary to lessen or prevent unlawful activity or serious threats to individuals, public health or safety, and compliance with legal obligations to comply with legal obligation from gambling authorities; and allow us to take appropriate action in relation to suspected unlawful activity, fraud or misconduct or otherwise to ensure the safety and security of our services.
Prevention of gambling addiction: to deter, assess risk and prevent gambling problem
Categories of personal data:
- Behaviour Data
- Special Category Data
- Identification Data
- Geolocation data
- Financial data
- Background data
- Communication data
- Contact data
- publicly available data
- Commercial data
Legal Basis
To allow us to monitor potential indicators ofproblem gaming, but this is also in compliancewith legal obligations such as from the gambling authorities and responsible service of online wagering, where applicable.
Special Category Data may be processed to determine whether there is of gambling addiction, such as health data. This category of personal information are being collected to comply with legal obligation. This is done under our duty of care.
Gameplay Monitoring
Categories of personal data:
- Behaviour data
- Financial data.
- Identification Data
Legal Basis
We conduct regular reviews of customer accounts to oversee gameplay, ensuring both its safety and accuracy. Necessary to co-operate with judicial process or a law enforcement agency, necessary to lessen or prevent unlawful activity or serious threats to individuals, public health or safety. This monitoring is implemented to prevent any form of cheating or misuse of our services, promoting fair and secure gaming experiences for all users and allow us to take appropriate action in relation to suspected unlawful activity, fraud or misconduct or otherwise to ensure the safety and security of our services.
To monitor and prevent fraudulent activities related to our online advertising
Categories of personal data:
- Behaviour Data
- System & Equipment Usage Data (including IP address)
- Geolocation Data
Legal Basis
Preventing fraud and ensuring that our advertising campaigns are directed towards legitimate customers. The data collected through our third-party provider, TrafficGuard, is used to detect and block fraudulent clicks.Ensure network security
Categories of personal data:
- System & Equipment Usage Data
Legal Basis
Our legitimate interest to ensure security while using our products. Necessary to co-operate with judicial process or a law enforcement agency, necessary to lessen or prevent unlawful activity or serious threats to individuals, public health or safety.
Conducting Anti-Money Laundering and Anti-Fraud Checks
Categories of personal data:
- Contact data
- Identification Data
- Background data
- Geolocation data
- Behaviour Data
- Communication data
- Financial data
- System and equipment usage data
Legal Basis
Compliance with legal obligations to ensure we are identifying, mitigating, and reporting any reasonable suspicion of anti-money laundering / counter-terrorism financing, integrity concerns or fraud activity and risk rating customers appropriately.
Promotions and Competitions
Categories of personal data:
- Identification Data
Legal Basis
We collect this information and require your consent in order:
- to inform you about our products and/or services or about promotional activities and to offer you a tailored experience within the Website based on your interest(s);
- to send you newsletters and other communications that you ask to receive from us or that relate to the services we provide to you; and
- to promote and market our products and services to you.
Market Research
Categories of personal data:
- Identification Data
Legal Basis
To conduct internal and third-party collaborative market and business research, analysis and surveys; and to develop new products and services and to tailor our services to suit your needs.
Use of Cookies
Categories of personal data:
- System & Equipment Usage Data
Legal Basis
Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. 'Cookies' identify your web browser but not you. When you access the Website, cookies may record details relating to your use of the Website, including what pages you view from the website. Unibet does not use cookies to track you and uses them for internal management purposes only.
We may use third parties to serve ads on our website. These companies may employ cookies and action tags to measure advertising effectiveness.
Essential cookies are required to ensure that our website function.
For more detailed information on our use of cookies, please see our cookie notice.
Personalization
Categories of personal data:
- Behaviour Data
- Commercial Data
- Geolocation Data
- Identification Data
Legal Basis
To personalise your experience while using our product and services which are accurate with your interests.
Profiling
Categories of personal data:
- Contact data
- Identification Data
- Behaviour Data
- Financial Data
- Geolocation data
- System and equipment usage data
- Publicly available data
Legal Basis
To conduct profiling activities for personalised services, marketing, and enhancing user experience, and consent where necessary.
Analytics
Categories of personal data:
- Contact data
- Identification Data
- Behaviour Data
- Financial Data
- Geolocation data
- System and equipment usage data
- Communication data
- Commercial Data
Legal Basis
To conduct data analytics for improving our services, understanding user behaviour, and optimising our business operations.Defending our rights
Categories of personal data:
- Contact Data
- Background Data
- Behaviour Data
- Commercial data
- Communication Data
- Financial Data
- Identification Data
Legal Basis
To resolve or defend a dispute, enquiries, complaint or litigation.
Special Category Data
We may collect sensitive information, such as health information, to fulfil our responsibilities in the context of responsible gambling. This data may be collected directly from you or, in some cases, from third parties, in line with the requirements of Australian law.
We will only collect and use such data if:
- You have provided us with your express or implied consent, as required by the APPs.
- It is reasonably necessary for one or more of our functions or activities, as outlined by Australian law.
- It is required or authorised by Australian law or a court/tribunal order, including obligations related to responsible gambling and anti-money laundering regulations.
- It is necessary to prevent or lessen a serious threat to the life, health, or safety of any individual or to public health or safety.
In the context of fulfilling our obligations under anti-money laundering and responsible gambling regulations, we may also process sensitive information where necessary to meet our legal responsibilities or to pursue legitimate interests, such as the establishment, exercise, or defense of legal claims.
Sensitive information, such as health details, is handled with the highest level of care and will only be processed to the extent necessary to meet our obligations or responsibilities to you.
ANONIMITY AND CONSENT
You may choose to deal with us on an anonymous basis or to use a pseudonym, unless it is not practicable for us to deal with individuals who we cannot identify, or we are required by law to only deal with identified individuals (such as under the AML/CTF Act). Also, if you do not provide Unibet with the personal information we request, we may be unable to process your application to become a customer, provide you with our services or respond to your enquiry or complaint.
By becoming a customer of Unibet or otherwise choosing to provide Unibet with personal information, you consent to Unibet collecting, using and disclosing your personal information for the above purposes.
We will usually collect an individual’s personal information directly from them, unless permitted by law, or they have consented to us obtaining the information from someone else.
6 WHERE DO WE GET YOUR DATA FROM?
We collect personal information when you interact with us and use our services. Sometimes, this information is provided to us by you – such as when you register for the first time and when you make use of our products and services or get in touch with us. Sometimes third parties or publicly available sources provide us information about you.
Information you provide
At registration:
- Identification data
- Financial data
Through your use of Kindred services:
- Geolocation data (please refer to our cookie notice for more information);
- Behaviour Data
- System & Equipment Usage Data
- Communications Data
- publicly available data
Other sources of personal data
At registration:
- We may collect personal information on you that are publicly available (for example social media data) for responsible gambling purpose (category of data : publicly available data).
- Data received from our business partners and from other organisations, such as specialist companies providing verification services, credit reference agencies, and fraud prevention agencies, when applicable (category of data background data);
- In addition to the above, please note that if you give us personal information about someone else (for example via a Refer a Friend scheme) then you should not do so without their permission (category of data: contact details). Please note that where information is provided by you about someone else, or someone else discloses information about you, it may be added to any personal information that is already held by us and it will be used in the ways described in this Privacy Policy.
7 COOKIES AND SIMILAR TRACKING TECHNOLOGIES
Kindred’s websites and apps use cookies for various purposes.
We use cookies for the following purposes, amongst others:
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to identify the account holder's (as defined in our Terms and Conditions) preferred language, so it can be automatically selected when the account holder returns to the website;
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to ensure that bets placed by the account holder are associated with the account holder's betting coupon and account;
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to ensure that the account holder receives any bonuses for which they are eligible, and
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for analysis of the Website traffic, to allow Kindred to make suitable improvements.
More information can be found in our Cookies Notice.
8 WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
In certain circumstances, we share your personal information with other companies within the Kindred Group, with third parties that provide services on our behalf, and with other third parties to comply with our legal obligations. These third parties include (but not limited to) companies such as Trustly, a payment provider; Oracle, which offers database software; Microsoft; Amazon Web Services; GreenID, identity verification provider; BetStop – The National Self-Exclusion Register, government register verify self-exclusion status of an individual; Australian sports / racing controlling bodies to assist them in their inquiries to protect and maintain the integrity of particular sports / racing codes; Pragmatic, known for its casino products, including slot games and live casino offerings (if applicable), Evolution, which provides live casino products; and Microgaming (if applicable), a gaming platform specializing in slots (if applicable).
We do not sell your personal information to marketing companies. When we use third parties for marketing services, your consent is required before your data can be processed.
Other examples of when we might share your personal information include when we enter any kind of merger or business sale, as customers’ personal information is likely to be included in the sale/transfer. We will inform you prior to affecting such transfer of personal information. Even when it is shared, we ensure that your personal information will only be used for the purposes outlined in this Privacy Policy.
Within Kindred Group
We may share the personal information we collect with other companies in the Kindred Group for purposes such as:
- Providing products and services, and keeping you informed about important changes or developments related to them;
- responding to your enquiries and complaints;
- administering offers, competitions, and promotions;
- facilitating the secure access to online platforms
- updating, consolidating, and improving the accuracy of our records
- undertaking transactional analysis;
- testing new systems and checking upgrades to existing systems;
- crime detection, prevention, and prosecution, as well as complying with regulatory requirements;
- evaluating the effectiveness of marketing, and for market research and training;
- customer modelling, statistical and trend analysis, with the aim of developing and improving products and services.
- Under your consent, to receive promotional content, sending you promotional content from our other brands (if applicable in Australia including but not limited to 32Red, Bingo, CasinoHuone, Kolikkopelit, Maria Casino, High Roller, Vlad Cazino, Ottokasino)
With third parties
We may share personal information with third parties in the following circumstances:
- Providing Products and Services:
- Providing you with the services you have requested.
- Keeping you informed about important changes or developments in the features and operation of our products and services.
- Undertaking promotional and marketing activities that may be relevant to you.
- To carry out the recruitment process and to facilitate our internal business operation, improve the recruitment process,
- Regulatory Compliance and Legal Requirements:
- Compliance with orders from police or regulatory bodies or legal provisions in the governing law, regulation, court order, subpoena or where disclosure is required or authorised by law.
- Instructing and authorising the financial institution to disclose requested information to the Regulator in line with legal requirements.
- Compliance with legal obligations including identity verification in accordance with the AML/CTF Act.
- To protect the personal safety of Unibet and/or Unibet employees, third party agents or members of the public.
- Compliance with the legal obligations to check the self-exclusion status of our customers with BetStop – the National Self-Exclusion Register in accordance with the Interactive Gambling Act 2001 (Cth).
- Legal Rights and Fraud Detection:
- Establishing, exercising, or defending our legal rights.
- Transferring personal information to third parties for fraud detection and control, including Address Verification System service providers, Sports Governing Bodies, Payment Service Providers, and Financial Institutions.
- Service Providers and Auditors:
- Sharing data with service providers for Services delivery, technology support, data storage, payment processing, and online advertising.
- Sharing with external auditors conducting independent checks for accreditations.
- Business Transfers:
- Disclosing data to related bodies corporate or organisations and their advisers during the actual or prospective sale or transfer of our businesses, rights, or obligations. The receiving organization can use the data similarly.
- Disclosing data to our sponsors and business partners for the purposes of our business relationship with them.
- Successors and Network Security:
- Sharing data with successors in title to our business.
- Sharing with security supplier to ensure the network security; IT / system maintenance and support; and for training and developing, maintaining and testing our IT systems and infrastructure.
- Fraud Prevention and Advertising Efficiency:
- We may share data related to fraudulent detection and prevention with third parties such as TrafficGuard. This includes data collected through login events on our website, which helps us identify and prevent fraudulent activities related to our online advertising efforts.
- We may share data with law enforcement bodies, Australian sports / racing controlling bodies to assist them in their inquiries, or notifying such bodies of any betting activity Unibet considers to be unusual or suspicious to protect and maintain the integrity of particular sports / racing codes.
- In Accordance with Your Consent:
- We may disclose data to a third party where you have consented to its disclosure either expressly or by the circumstances and/or implied by your conduct.
9 DO WE TRANSFER YOUR DATA OUTSIDE THE EEA?
We may disclose your personal information overseas, including to service providers and our parent company Kindred Group plc and related bodies corporate of Unibet and La Francaise Des Jeux to countries in which Kindred Group operates or have licences in, including countries in the European Union (EU), the United Kingdom (UK) and India in accordance with the Privacy Act, APPs and other applicable data protection laws. When transferring your personal information to these jurisdictions, we take reasonable steps to ensure that your information is protected and handled in accordance with the APPs and the Privacy Act.
To facilitate these transfers, we may rely on mechanisms such intragroup data processing agreements. These mechanisms help ensure that the overseas recipient does not breach the APPs and provide similar or better protections as the Privacy Act. As a result, when we disclose personal information to recipients in the EU or UK, we may be excused from taking additional 'reasonable steps' under APP 8.
Please note that the EU and UK are considered jurisdictions with similar privacy laws, such as the General Data Protection Regulation (GDPR) and UK Data Protection Act.
We are committed to protecting your personal information during any transfer and will continue to comply with the Australian Privacy Act and APPs to safeguard your privacy rights.
10 HOW LONG WILL WE KEEP YOUR DATA?
We will only retain your information for as long as needed to fulfil the purposes for which they are collected.
While you are a customer, we will need to retain your information to meet our legal and contractual requirements. However, when you cease using Kindred's Services, we may still retain your personal information for a period of time. There are several reasons why we retain your information, these include:
- To comply with legal obligations under Australian laws (for example, anti-money laundering regulations, or licensing regulations). Those data may be stored for up to 7 years from the date of the closure of your account.
- To establish or defend legal claims (for example negligence claims) which could be made against us;
- To comply with our contractual obligations and rights in relation to the information involved;
- Our legitimate interests where we have carried out balancing tests;
- To comply with guidelines issued by relevant data protection authorities.
If you ever request to have your data erased, we will promptly remove any marketing materials you may have previously consented to receive but some other type of personal information will be kept to meet our legal requirements as indicated above.
11 YOUR RIGHTS & CHOICES OVER YOUR PERSONAL DATA
Under the Privacy Act and the APPs , you have a number of rights concerning the personal information we hold about you. If you wish to exercise these rights, you should contact our Customer service team or use our Online form. You also have the right to complain to your local data protection authority if you are concerned with how we process your information
Further information and advice about your rights can be obtained from Office of the Australian Information Commissioner (“OAIC") We have also designated a lead data protection authority, the Office of the Information and Data Protection Commissioner (“IDPC”) in Malta which you can also contact for further information For Individuals - IDPC
You have, under certain circumstances, the right to exercise the following rights:
Be informed
>What is your right?
Be informed of the personal data we process about you and how we process it.
>How to exercise
By accessing this Privacy Notice we are informing you of your rights and the principles. Information may also be provided by us in connection with your provision of your personal information and/or in connection with your use of our services. More information can be found in our Help centre
Access
>What is your right?
You may request confirmation whether personal data about you is processed by us and, if that is the case you have a right to request a copy of the personal data we hold about you, known as a data subject access request.
>How to exercise
These requests can be made in our Help centre
Rectification
>What is your right?
You have a right to request that we amend or update your personal information where it’s inaccurate or incomplete.
If you believe that the personal information Unibet holds about you is inaccurate, incomplete or not current, please let Unibet know and we will correct it, subject to identity verification.
We may also contact you on a periodic basis to seek the most up to date information from you.
>How to exercise
The personal information collected can be accessed and corrected by editing your Account Details in the My Account section after logging on.
Details of your transaction history can be found in the Account section of the Website.
These requests can also be made in our Help centre
Erasure
>What is your right?
In some circumstances, you can ask us to erase personal information we hold about you. This includes when:
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the information is no longer necessary in relation to the purpose for which it was collected.
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if you withdraw consent and we cannot justify another legal ground for using it;
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if you withdraw consent and we cannot demonstrate overriding legitimate grounds to continue processing the information;
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we don’t have a lawful ground under data protection laws to process your information;
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the data has to be erased to comply with a legal requirement.
Unibet will take reasonable steps to destroy or permanently de-identify the personal information we hold when it is no longer required for any purpose permitted under the APPs including our legal obligations. However, we have legal obligations including under the Anti Money Laundering and Counter Terrorism Financing Act 2006 (Cth) that requires retention of certain personal information for 7 years.
>How to exercise
These requests can be made in our Help centre
Restrict / Object
>What is your right?
You have the right to ask us to restrict (‘block’ or ‘suppress’) the processing of your personal information. When processing is restricted, we can still store your information, but will not process it further. This right is available to you when:
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You think there might be a mistake in your personal information;
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You think the use of your personal information is against the law, and you want us to limit its use instead of deleting it;
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we no longer need the data, but you require it to establish, exercise or defend a legal claim; and
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we process your information for our legitimate business interests but you object and while we verify the grounds for continued processing.
You can object to the processing of your personal information, that is:
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based on our legitimate business interests (including profiling); or
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For research and statistics
>How to exercise
These requests can be made in our Help centre
If you would like to not receive marketing emails, you can also unsubscribe / opt out of receiving them.
Withdrawal of consent
>What is your right?
You have the right to at any time withdraw your consent to the processing of personal information to the extent the processing is based on your consent.
>How to exercise
These requests can be made in our Help centre
Data Portability
>What is your right?
This allows you to request and reuse your information for your own purposes across different services. For example, if you decide to switch to a different provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. This is not a general right however, and only arises when the processing of your information is:
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based on your consent or where it is necessary for the performance of a contract, and
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when the information is processed by solely by automated means.
>How to exercise
These requests can be made in our Help centre
We will respond to any of your requests relevant to this Section within 30 days from their receipt.
Restriction on data subject’s rights:
In certain circumstances, your rights as a data subject under Privacy ACt particularly your right to access personal information and the right to request the erasure of data, may be restricted or limited. Such restrictions may be necessary and proportionate for reasons such as ensuring compliance with legal obligations or to protect the rights and freedoms of others.
We will ensure that any restrictions on your rights are clearly justified.
12 AUTOMATED DECISIONS MAKING
Data protection laws aim to protect individuals from potential harm caused by automated decision-making, including profiling, without human intervention. You have the right not to be subjected to decisions that have a legal or similarly significant effect on you. if they are based solely on automated processing of your personal information.
Detecting Fraud:
Your personal information is used to identify and prevent potential fraud or money laundering activities. If we suspect any risk, we may take actions like blocking or suspending the account.
Opening an Account:
When you create an account, we ensure that the product or service is suitable for you based on our knowledge. We also verify that you meet necessary conditions, such as age, residency, nationality, or financial status.
Use of AI technology:
We may use AI technology as part of our processing activities; however, we do ensure that when we use these tools, it is in accordance with Data Protection regulations and security requirements.
13 SECURITY OF YOUR DATA AND CONFIDENTIALITY
We are committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through our website is treated securely, is only accessed by authorised persons and in line with this Privacy Policy and strict data protection standards. Accordingly, we have adopted robust procedures and technologies to protect your data from unauthorised access and improper use.
After logging in all information sent to and from the |Website is encrypted using 128-bit Secure Socket Layer (SSL) technology. The SSL certificate used is issued and verified by Trustwave.
Your credit card details are encrypted and sent only once over the internet to Kindred. It is then stored encrypted in our secure systems. We are dedicated to protecting our customers’ confidential information and, as part of doing so, we are certified towards the Payment Card Industries Data Security Standard.
The security of our systems and applications are tested several times per year by third-party security experts. Furthermore, we have an Intrusion Detection System that monitors all network traffic 24/7 for signs of attacks or intrusions.
We have a dedicated fraud department and advanced systems in place to detect and prevent suspicious activity, to ensure that our websites remain a secure playing-field. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. Should you as user have any doubts about the activity on your account, such as unrecognized transactions in the transaction history or surprising changes in the balance, please contact us immediately.
Unibet’s employees, agents and contractors are required to maintain the confidentiality of your personal information and trading behaviour. Any third party, agent or representative of Unibet who requires access to your information is also required to implement reasonable technical and organisational security measures to protect your information.
14 COMPLAINTS
If you wish to raise a complaint on how we have handled your personal information, you can contact us to have the matter investigated by emailing our Data Protection team at: dpo@kindredgroup.com.
If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law you can send a complaint to the Office of the Australian Information Commissioner and can be found on website at OAIC.